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Retail Intelligence
Retail stories, retail people, retail companies, innovations, arguments and ideas. This section will cover areas of retail and hospitality that are changing, that are different, that are new, innovative or worth celebration or even investigation.
Latest articles
Virtual Career Forums: Recruiting on the Move
"It's a pretty compelling argument, a careers event that incurs neither the time nor cost overheads of a traditional fair, has no geographical limitations and can now be attended on a mobile phone." Ellie Burgess, event organiser
03 May 2012Snacks and the city
Pret A Manger has become a high street darling since it was founded by 1986 by college friends Julian Metcalfe and Sinclair Beecham and the company now has around 295 stores worldwide, mostly in the UK. We sent Appointment salesman Paul James down to the Oxford Street branch to experience a day in a Pret kitchen.
04 April 2012A very British revolution
Since it came back from the brink of collapse in 2006 Little Chef has been quietly reinventing itself from the ground up. Now it is back in the black, investing, expanding and exploring new commercial horizons. Calum MacLeod talks to managing director Tracey Mulligan about the sweeping changes that have breathed new life and a whole lot of ambition into this once rather sleepy hospitality brand.
02 November 2011From the bean to the bar and beyond…
As a professional expert, Chloe Doutre-Roussel doesn't just know about chocolate. She sleeps, breathes and possibly even bleeds it. From her former position as buyer and manager of Fortnum & Mason's chocolate department, she has now poured all of her world-renowned knowledge into her own company. Suzanne Tosh finds out what it's like to be The Queen of Confectionery...
01 October 2008Getting on with the job…
The credit crunch has brought cries of woe from the retail sector but, as the economy tightens, there are those that continue to see sales grow. John Ryan reports.
13 September 2008The spying game
In the retail world mystery shoppers are about as popular as traffic wardens: undercover narcs spying on the performance of store personnel and reporting back to the bosses. But who are these shadowy assessors stalking our stores and what's it like to be one? Elizabeth Troake ventures into retail's underworld to find out.
01 June 2008Rating the benefits system
The benefits element in the remuneration packages on offer to retail professionals has taken on ever greater significance as economic uncertainty has led to a collective tightening of the purse strings. But which benefits are most important, how important are they and are they being delivered in the right way? Calum MacLeod looks at the results of another major survey by The Appointment.
01 March 2008
